SAP users have begun measuring the performance of key aspects of their ERP (enterprise resource planning) systems as part of a benchmarking process agreed to with user groups. In April, SAP agreed to delay an increase in the cost of its Enterprise Support service, and to make future increases conditional on meeting certain targets for performance and customer satisfaction.

SAP users have begun measuring the performance of key aspects of their ERP (enterprise resource planning) systems as part of a benchmarking process agreed to with user groups. In April, SAP agreed to delay an increase in the cost of its Enterprise Support service, and to make future increases conditional on meeting certain targets for performance and customer satisfaction.

SAP users have begun measuring the performance of key aspects of their ERP (enterprise resource planning) systems as part of a benchmarking process agreed to with user groups. In April, SAP agreed to delay an increase in the cost of its Enterprise Support service, and to make future increases conditional on meeting certain targets for performance and customer satisfaction.